職位描述
Skills/Experience
1.Intermediate to expert knowledge of macOS 10.10 and higher
2.Intermediate to expert level package building for Apple Configurator 2.0 and higher
3.Intermediate to expert knowledge of iOS 9 and above
4.Intermediate to expert knowledge of Mobile Device Management platforms including relevant certifications (AirWatch preferred)
5.Intermediate to expert knowledge using Apple Configurator and scripting (ver. 2.0 and higher) to manage iOS devices
6.Intermediate to expert knowledge on hardware platforms including Apple Desktops/Laptops/Mobile Devices
7.Intermediate to expert knowledge on JAMF Casper for management of macOS devices. Certification highly-preferred
8.Success in supporting and administering large implementations of iOS and macOS devices in a multi-location / geography environment
9.Ability to triage, troubleshoot and fix problems and incidents – using vendor and third-party tools and technical support where required. Includes experience providing desk side and remote support as required via ticketing system
10.Experience providing L2 – L3 operational support on macOS / iOS / other mobile platforms
11.Deep understanding of server/client architecture
12.Ability to write clear documentation
13.Task oriented with a strong focus on meeting goals in a timely manner
14.Excellent written/oral communication and customer service
15.Proactive/self-starter
16.Accountability and end to end ownership of task or solution
Notes
1.Certifications are a plus
2.Experience in a retail support environment is a plus
3.Success in supporting and administering large implementations of iOS and MacOS devices in a multi-location / geography environment is a plus
4.Experience administering/managing mobile devices via MDM is a plus
5.Interest in learning Rugged Mobile Device Management
企業介紹
美承數碼科技集團有限公司（以下簡稱：美承集團），1993年創立于浙江杭州，是中國知名的IT零售標桿企業，國內領先的移動應用方案集成商。
自公司成立以來，美承集團始終扎根IT行業，業務涉及零售連鎖、智慧校園、移動方案、系統集成、IT服務、渠道分銷、電子商務等。
歷經二十余年的持續耕耘，美承集團現已發展壯大為一家綜合性大型企業集團。其主體業務由旗下九大事業部及兩大業務支持部門（政教事業部、企業事業部、高教創新事業部、專業系統事業部、分銷事業部、數碼生活館事業部、chonps事業部、蘋果事業部、索尼事業部、配件事業部、移動開發本部）共同構成，并在各自定位的市場領域茁壯成長，扮演著重要角色。
公司網址：www.mc2.com.cn
